Thanks to Fred Wilson of AVC.
Thanks to Fred Wilson of AVC.
Business models don’t have the same shelf life that they used to and need to be constantly challenged, evaluated and refined.
One thing’s for sure, business models can no longer be treated as stone tablets divined by wise men on mountains to last for eternity. They have become increasingly perishable. Saul entreats us to “think big, start small, scale fast.” Sounds like good advice.
In late August this year I decided to complete walk/run 354 Kms by the end of December, 2013. Here’s an update:
I need to cover a distance of 1754 Kms of which I have covered 1656.6 Kms so far.
Google Play Music became available in Australia today and I took the change to check it out.
I have been a paying Spotify user since it launched in Australia and have been a happy customer for the most part.
The good part?
What I miss?
As the service gets more traction I am hoping that the service improves. Spotify while I check and test the service out I will remain a free user.
One thing that I have learnt over the years working on various projects is the need and the importance to ship on or before time. Want to dot all “i” and cross the ”t’s” and there may be slippages or a “no-go” in project lingo. Shipping things just to get it out of the door [or to look good on project tracker] and it might be ineffective or virtually useless.
Trying to make yourself a perfect candidate before you apply for that role or ask that girl out? Well while you wait and work on that, the bar may keep rising and you or your product might never be completely perfect.
How about finding a problem or an opportunity, identifying what’s most important to get going, setting or identifying timelines, picking the most top priority thing to perfect and work on it till you get it and then ship it out.
Be Agile! Update, re-iterate and ship again.
Shipping often would not only boost your [your teams, your customers] confidence but also allow you to learn quickly from your mistakes and act accordingly. God did not make humans as we are in one day, He took millions if not billions of years to perfect us. He just kept on shipping better iterations.
Focus on one thing at a time for 10 minutes a day for the next three weeks. See the results for yourself. The results should generally talk for themselves. It is better to start and focus on something now than having the same thing on your mind or on your list for the next 10 years.
How do you end a meeting?
Over the years in my consulting I have seen and used various methods to end a meeting. For most part when participating in a meeting there is no formal closing, you sit, hear, talk and that’s it. Some meeting chair summarised the action points for all the attendees and received an agreement and for rest of the meetings individuals summarised the action points themselves.
The closing round is worth doing, because it gives everyone, in a sense, a “last word”—the chance to get something off their chest that they might otherwise carry around or whisper to their colleagues later. It creates more mindfulness about what just happened—and how things might go better next time. And it lets you know where the group is at emotionally, as well as potential issues to follow up on that weren’t strictly part of the proceedings.
Above all, closing rounds are usually fun and positive. Jokes are made. Thanks are given. Excitement is expressed. In my book, that’s a better way to end than a general trailing off or listing of action items.
The emphasis added are mine. It is important to get things out of your chest and move on with business rather than engaging in water cooler gossip later on. It is also worth sharing and absorbing the positivity (or constructive criticism for that matter) at the end of a tough meeting and get on with the business of getting things done.
Never ever underestimate the power of word of mouth. Never ever super ever underestimate power of one pissed of customer.
But guess what? Now for the coming few months and years every time I hear about Air France, see their ads and banners I will remember Jay Shah from India and his experience with Air France. I will think of the stranded elderly passengers who could not talk in French or English and how disabled they would have felt. I would think of the guy who was rushing for his father’s last rites [been there, done that].
The story is powerful and the damage is enormous. Even if I incorrectly assume that 50% details are correct, it is atrocious. Yes, while travelling incidents do happen, but how about Air France training their customer service team some lessons on being compassionate and being more communicative. How about the person who responded to Jay’s blog be more personal and human than acting as a corporation!
To Jay Shah – dude shit happens and I am glad it was you and not me, as I would have completely lost it. I am sorry that you and others had to go through this.
To Air France – Correctly or incorrectly you just managed to piss off hundreds of thousands of potential Indian customers! You managed to damage lots of relationship even before they were born.